From Sedona, Arizona
Shipping & Delivery
Every piece ships from our galleries in Sedona, Arizona, packed by our own staff, fully insured and tracked.
Rates and delivery times
| Method | Cost | Delivery |
|---|---|---|
| United States | ||
| GroundJewelry, Navajo rugs and Zuni fetishes. Includes Alaska, Hawaii and APO/FPO addresses.2โ5 business days | Free | 2โ5 business days |
| Express1โ2 business days | $30 | 1โ2 business days |
| Next Day Air1 business day | $50 | 1 business day |
| Pickup in SedonaChoose Garland's Jewelry or Garland's Navajo Rugs at checkout. | Free | We’ll email you when it’s ready |
| International (DHL Express) | ||
| Canada | $40 | Varies by destination |
| Rest of the world | $50 | Varies by destination |
| Fragile or bulky art | ||
| Kachinas, pottery, baskets and other fragile piecesThese need specialized packing and ship by FedEx, so the rate depends on the piece and where it’s going. | Shown in cart | Add the piece to your cart to see options |
Free shipping applies to orders placed online and to layaways. Phone and in-store orders may have a shipping charge.
When your order ships
We’re fast. Most orders ship the same business day. UPS picks up from our galleries in the early afternoon, so orders placed later in the day ship the next business day.
Order by noon Arizona time, Monday to Friday, for same-day shipping. This matters most for Express and Next Day Air, which ship and deliver on business days only. Orders placed on weekends or holidays ship the next business day.
Carriers
Domestic orders usually ship by UPS. PO boxes, Alaska, Hawaii and military APO/FPO addresses usually ship by USPS, and all qualify for free shipping. Fragile pieces such as kachinas, pottery and baskets ship by FedEx.
International orders ship by DHL Express. If you prefer a particular carrier, leave a note at checkout or contact us before your order ships.
Signature on delivery
You can choose at checkout whether a signature is required, and we recommend it. If you choose no signature, the carrier may leave the package at your door, and insurance coverage ends once it’s marked delivered.
If no preference is chosen, orders of $300 and over require a signature; orders under $300 don’t.
Packing and gifts
Every order is packed by hand at our galleries and includes an invoice and a certificate of authenticity.
Sending a gift? Check “Is this order a gift?” in your cart and we’ll leave prices off everything in the box. Add a personal message in the order notes.
If something goes wrong
A package goes missing
We’ll work with you and the carrier to find it. We open a claim right away and the carrier searches for the package, and most missing packages turn up and are delivered during that search.
If the carrier confirms a package is lost, you’ll receive a full refund, including any shipping you paid.
A piece arrives damaged
Contact us right away, ideally with a photo. We’ll send a prepaid return label and give you a full refund once the piece is back with us, and we’ll make it right.
More questions
Do international orders pay customs duties?
Yes. Our website doesn’t collect customs duties, import taxes or brokerage fees. They’re set by your country’s customs authority and paid by the customer. DHL will contact you to collect them before delivery.
Is sales tax charged?
Sales tax is calculated at checkout based on your shipping address. For pickup at our galleries, Arizona sales tax applies.
Who pays for return shipping?
The customer pays return shipping on all returns, including international orders, unless the piece arrived damaged. See our returns policy for details.
How do I track my order?
You’ll receive a tracking number by email as soon as your order ships. You can also find it in your account.
Questions about shipping?
We’re happy to help with delivery dates, special requests or a shipping quote.