Frequently Asked Questions
Thank you for shopping with Garland's! This page contains answers to common questions we receive. If we can help with anything further, please don't hesitate to contact us.
About us
Garland’s is family owned and operated in Sedona, Arizona. Since 1976, our collection has gained worldwide recognition for authentic, high-quality Native American and Southwestern art. We purchase our work directly from more than 500 artists, including many of the leading contemporary artists in the field.
We have worked with some of these artists for over fifty years, and in many cases across multiple generations. We have immense respect for these handmade art forms and the rich cultures they represent. At Garland’s, we strive to be fair to the artist and fair to the customer, and we value both relationships equally.
Accepted payment forms
We happily accept payment from all major credit cards - Visa, MasterCard, American Express, JCB, and Discover - as well as Apple Pay, Shop Pay.
Shop Pay is a wallet that helps you check out faster by automatically filling in your saved email, payment, and shipping details with participating stores. Shop Pay is a separate app you opt into; Garland's does not store your credit card information.
We also accept personal checks and money orders. If you'd like to mail a check or money order, please contact us. Pieces will be shipped once we receive the mailed payment. In some cases, we may wait to ship items until after checks have cleared.
Account support
If you have an online account with us, you can manage your information and view your order history at any time. To access your account, click the “Account” icon at the top right corner of the website. You will receive a secure login link by email to sign in to your account.
Once logged in, you can review your order history, check order status, and view tracking information for your purchases. You can also request a return directly from your account page by selecting the order and submitting a return request.
By clicking the Profile link within your account page, you can manage your personal details, update your contact information, shipping and billing addresses, and view any store credit balances associated with your account.
Creating or signing in to your account makes it easy to keep track of your orders and access shipping updates in one place. An account is not required to place an order, but we recommend creating one for convenient access to your order history and details.
Authenticity Guarantee
At Garland's, we have the privilege of working directly with hundreds of Native American artists throughout the Southwest. These direct relationships allow us to confidently guarantee the authenticity and craftsmanship of the art we sell, while also providing accurate information about the techniques, materials, and turquoise mines used in each piece.
We also offer vintage items that have been carefully evaluated by our buying team, who collectively possess more than 100 years of experience in this field.
Gift cards
Shopping for someone else but not sure what to give them? Give them the gift of choice with a Garland's gift card.
Giving a gift card:
On the gift card product page, you can choose to send the emailed gift card to the recipient directly by selecting "I want to send this as a gift", as well as choose the desired delivery date.
Using a gift card:
Gift cards can be redeemed at checkout by entering the 16 digit code into the "Gift Card" box and clicking "Apply." Multiple gift cards can be applied. The 16 digit code can be found in the gift card email.
Garland's gift cards never expire.
Gift Orders
If you are purchasing a gift, add the item to your cart. Next, click on “Cart” in the upper right corner and select the checkbox next to “Is this order a gift?” For gift orders, all documents included in the package will have prices removed.
If you would like to include a personalized message for the recipient, please leave your message in the order notes.
How to place an order
To place an order, click the “Add to Cart” button on any item. This will place the product in your shopping cart and allow you to continue shopping.
If you would like to include notes or instructions with your order, click “Cart” in the upper right corner and select “Add order note.” This is a good place to let us know about shipping preferences, signature requirements, gift wrapping, or anything else you would like us to know.
When you are ready to complete your purchase, navigate to your cart and click the “Check out” button. You will have the option to log in to your account by clicking “Log in” next to the “Contact” section. An account is not required to make a purchase, but creating one allows you to view your order history, access tracking numbers, shipping details, and initiate returns.
We accept most major forms of payment, including Visa, Mastercard, American Express, Discover, JCB, Shop Pay, and Apple Pay. We are also happy to accept checks or cash if you prefer; please contact us to arrange payment.
Our knowledgeable and experienced staff is available during business hours (10am to 5pm MST) to answer questions and assist with your purchase. If you have any questions, please contact us and we will be happy to help.
Layaways
To place an item on layaway, we require a nonrefundable 25% deposit, with up to six months to pay the remaining balance, interest free.
Please note that items purchased on layaway are not eligible for return, so we encourage you to be certain the piece is right for you before placing it on layaway.
Invoices & Certificates
All orders include a printed invoice and a certificate of authenticity. When available, we will also include an artist biography related to the purchased item.
If your purchase is a gift and you would like prices removed from the documentation, please select “Is this order a gift?” in the cart.
For more information, please see our Gift Orders FAQ above.
Pricing and discounts
We are committed to offering fair and consistent pricing while treating our artists with respect for their time, effort, and talent. Our prices are set carefully and are not inflated to accommodate discounts, and we do not hold sales.
Garland’s has always operated under a “one fair price for all” philosophy. Over the years, many of our customers have appreciated this straightforward approach, and we hope you will as well.
Privacy and security
Your privacy and security are extremely important to us. All transactions on our website are processed through secure, encrypted connections to ensure your personal and payment information is protected.
We will never sell or rent your personal information to third parties. Payment information is processed securely through our certified payment providers. Garland’s does not store credit card information on our servers.
Sell your art to us
We purchase and consign Southwestern art on a daily basis. While we purchase contemporary art directly from the artist, nearly all of our vintage collection has been acquired from private collections. If you have Southwestern art that you wish to sell, we would be happy to help!
Shipping
We ship orders as quickly as possible and, in most cases, orders placed during business hours will ship the same day.
We offer free domestic shipping on all jewelry, Navajo rugs, and Zuni fetishes. For fragile or bulky items, we work to provide the most affordable shipping options possible while still ensuring the item is packaged and delivered safely.
To view shipping costs, simply add an item to your cart and proceed to checkout. After entering your shipping address, the system will display the available shipping options and rates.
You may choose whether or not to require a signature upon delivery. Because many of our items are high value, we strongly recommend selecting signature confirmation for added security.
We also offer expedited shipping options, including 2nd Day Air and Next Day Air.
Sizing
Each piece we sell is one of a kind with its own unique measurements. In an effort to help you choose the piece that is right for you, we have included detailed measurements of each piece on its product page. Please pay special attention to bracelet and ring sizes.
Repairs
Garland's guarantees the craftsmanship of our art. In the unlikely event a repair is needed, we are here to help. Proof of purchase is required for all repairs.
Returns
Returns are accepted within 30 days of purchase for a full refund or store credit. Returned items must be received by Garland’s within 30 days of purchase. After 30 days, we do not accept returns.