Repairs
We guarantee the craftsmanship of the art we sell. If a piece you bought from Garland's ever needs a repair, we're here to help.
Within one year of purchase
Garland's covers the cost of the repair and of shipping the piece back to you. You cover the cost of shipping it to us. This doesn't apply to damage caused by misuse or accidents.
After one year, or for accidental damage
We're still happy to help arrange a repair. The cost depends on the piece and the artist.
Who does the work
We don't do repairs in-house. Each repair is done by the original artist whenever possible, or by another qualified artist we trust. The artist doing the work sets the cost and timeframe.
How to start a repair
- Contact us with your order number or receipt and a photo of what needs fixing.
- We'll reply with instructions for sending the piece to us.
- Pack it carefully in a sturdy box, never an envelope, and use a trackable, insured shipping service.
Please note
- Proof of purchase is required for all repairs.
- We can only repair pieces purchased from Garland's.
- Garland's isn't responsible for pieces damaged on the way to us. Any related costs are the responsibility of the customer or the carrier.
Questions? Email info@garlands.com or call (928) 282-4070.