Returns

Not quite what you expected? No problem.

Returns are accepted within 30 days of purchase for a full refund or store credit.

  • Returned items must be received by Garland’s within 30 days of purchase.
  • Items must be returned in original condition.
  • Special orders, layaways, and modified jewelry (resizing, customizations, etc.) are non-returnable.
  • Items exchanged or purchased with store credit may only be returned for store credit.
  • Customers are responsible for return shipping costs.
How do I make a return?

Option 1 — Start a return online (recommended)

Log into your account at garlands.com and submit a return request from your order history. Once your request is approved, you will receive instructions by email on how to send the item back.

Option 2 — Mail your return using our return form

If you prefer not to submit a return request online, you may print and complete our Return Form and include it with your package.

Mail your return to:

Garland's Returns
411 State Route 179
Suite 14
Sedona, AZ 86336

If you have any questions, please contact us.
Does Garland's offer exchanges or store credit?

Within 30 days of purchase, you may return any item for store credit. When a return is processed as store credit, the amount will be credited to your customer account. This store credit may be used online at garlands.com or at either of our Sedona galleries. Store credit does not expire.

Your store credit balance can be viewed in your customer account. When shopping online, simply log into your account and proceed to checkout. If store credit is available, you will see the option to apply your store credit in the payment method section.

Exchanges

If you already know which item you would like in exchange, you may note it on the Return Form or contact us directly. We will be happy to set the item aside for you while we await your return, subject to availability.

Items Purchased with Store Credit

Items purchased using store credit may be returned within 30 days, but they are only eligible for store credit and cannot be refunded to the original payment method.
How do I exchange an item?

If you would like to exchange an item, please submit a return request through your online account or indicate the replacement item on the Return Form when mailing your return.

If you already know which item you would like in exchange, you may include the SKU or item name on the Return Form or contact us directly in advance. We will be happy to set the item aside while we await your return, subject to availability.

If the replacement item is more or less expensive, we will contact you to arrange payment for the difference or issue a refund or store credit as appropriate.
How should I package my return?

Ideally, use the original box and packaging that the item was shipped in. All artwork must be returned in sturdy boxes, and we recommend using bubble wrap or tissue paper as cushioning.

Please do not ship jewelry in envelopes, padded or otherwise, as this can easily result in damage during transit. Garland’s is not responsible for items damaged in transit, and any related repair or replacement costs will be the responsibility of the customer or shipper.
Which carrier should I ship with?

We receive daily deliveries from FedEx, UPS, USPS, and DHL, so please feel free to use the carrier you prefer.
Signature or insurance?

Return shipping methods are entirely up to the customer. We recommend using a trackable shipping service and considering shipping insurance. For valuable items, we also recommend requiring a signature upon delivery.

Please note that we cannot guarantee that we will receive your returned item.
When will I receive my refund?

Most refunds are processed within 1–2 business days after we receive your return. If an email address was included with your order, you will automatically receive an email notification once your refund has been processed.
Garland's full return policy

Returns

Returns are accepted within 30 days of the purchase date for a full refund or store credit. Returned items must be received by Garland’s within 30 days of purchase. After 30 days, returns are not accepted.

A receipt or proof of purchase is required to complete your return. Returned merchandise must be in original condition. Special orders, layaways, and modified jewelry (including resizing, customizations, or other alterations) are non-refundable.

How to Start a Return

For step-by-step instructions on how to return an item, please visit our Returns Page.

Return Shipping

Customers are responsible for the shipping and insurance costs when returning an item. Shipping charges are non-refundable, and if a refund is issued, the original shipping costs will not be included.

We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive the returned item.

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items not returned in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned after the specified return window.
  • If a customer has a high return rate (for example, three or more consecutive returns or a return rate of 50% or higher), a restocking fee may be applied.

Refund Processing

Once a returned item is received and inspected, refunds are typically processed within 1–2 business days. Refunds will be issued to the original form of payment used at the time of purchase.